We hope that your experience with CatKitty is as effortless as possible, however, we do acknowledge that questions may arise.
How much is the shipping fee?
We offer FREE worldwide shipping! - normaly. However, due to the pandemic, some carriers charge high prices for transport. We try to have the lowest possible prices for transport.
When will my order arrive?
There is no definite and fixed number of days for the arrival of the product. Please allow around 2-4 weeks for the product to arrive to you.
Can I cancel my order once it is placed?
As soon as you place your order, we immediately process it in our inventory so unfortunately, you cannot cancel placed orders. Be 100% sure about purchasing the product before proceeding to checkout.
Do you have a return policy?
Please refer to the Terms of Service page for our return policy and for other concerns.
Where can I contact you in case of concerns with the products?
You can reach us by sending us an e-mail at: email@example.com.
How do I proceed through the checkout process?
Once you have finished adding items to your Cart, simply click the “Check Out” button on the Shopping Bag page and we will guide you through the checkout process.
What methods of payment do you accept?
We accept Credit Cards, Debit Cards, PayPal and Bank Transfer (through PayPal).
How safe is my personal information?
Which browser should I use to view your site?We highly recommend that you browse with the latest version of Microsoft Explorer, Mozilla Firefox, Google Chrome or Apple Safari.